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A trusted online business since 2006.

Enchanted Enlightenment
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TERMS AND CONDITIONS

Terms - This website is the property of Enchanted Enlightenment and may be used for purchasing items and informational purposes only. By using this site, you agree to abide by all terms, policies and conditions. If you disagree, then please do not use this site. Do not exploit information from this site for commercial purposes unless permitted by Enchanted Enlightenment and Christine Dow in writing.


Privacy Policy - Enchanted Enlightenment does not share any information about customers with any other person, group or agency. All business conducted on Enchanted Enlightenment is strictly confidential.


Legal Disclaimer - No person associated with Enchanted Enlightenment is a professional lawyer, medical practitioner, financial advisor or counselor. Persons that use these products do so of their own judgment. We cannot be held responsible for a persons use or misuse of any products or divinations. All information given on this site is done so to the best of our knowledge. It is up to the customer to check with their medical practitioner if they are unwell and need medical advise. Please ask your medical practitioner if certain herbs, oils, incense or crystals would be harmful to your condition.


Customer Information - The e-mail addresses I do keep are used specifically for sending future invoices, shipping notification, newsletters, and new product information; and only if you agreed to this. All information collected is used to improve the content of Enchanted Enlightenment. If at any time you wish to be removed from my e-mailing list, please e-mail me at christy@enchantedenlightenment.com, let me know that you want to be removed from the mailing list, and then you will be removed.


Payment - At this time I accept Credit Card Payments through Pay Pal and over the phone or checks through the mail. No Foreign checks please. Please send your check to... Christine Dow. Please e-mail me for Contact Information


Orders - Orders are processed on a 1st come, 1st serve basis. I do not believe that anyone is more important than any other and do not offer emergency readings or the opportunity to pay more to get moved up to the head of the line at this time.  Depending on how busy I am, it can take up to three weeks to get orders completed.  I try to get them done as quickly as possible and work hard to get them done within two weeks, but sometimes it is not possible. I have created a group on Facebook so that you can see where you are in the order of getting your reading or service completed. The pinned post at the top of that group is where you can go to see where you are on the queue of my purchased orders, please go to https://www.facebook.com/groups/331505677004121/ .


Business Hours -  Currently, I do business when I am available. I mainly work from 9 AM EST to 3 PM EST Monday through Friday.  I take nights and weekends off to be with my family.


Gift Orders - I'll include your personal message at no extra charge. More information below.


Security - I do not keep credit card information. All credit card information is kept on Pay Pal's secure site.


Refusal of Service - I have the right to refuse service to anyone at anytime for any reason.  No explanation is needed.


Back Ordered/Out of Stock Items - I try to keep the site as up to date as possible, but errors do happen. If you happen to order an item that is Out of Stock because it had not been marked as such, I will refund you or I will do a back order for you at the same price it was selling for.


Refunds - If you are refunded money, it will be in the form you paid me and for products only. There are no refunds on readings or custom work. Refunds can be refused by myself for any reason that I feel is valid.  Refunds are allowed from 30 days of receipt of item(s), this means I must receive the item(s) by this time.  I must be notified of any problem within 5 days of your receipt of the item.  You are responsible for shipment back to me.  I will not refund for damage of item(s) caused by purchaser, this will be determined by me.  I have 14 days from receipt of returned item(s) to decide id monies will be returned in full, partially, or none at all.  I then have another 7 days to have the said monies repaid to this purchaser.  Please note, since I refund you in the way you purchase from me, I have 7 days to get the monies out, if you mailed it to me or if you did an e-check, the monies may take longer to get to you.  


Returns - I will take returns, but not of herbs and oils. I will only accept items that are resalable. If you opened an item, it is no longer saleable. You must report the problem to me within 5 days of receipt of the item and I must have the item within 30 days. Shipping is the customers responsibility unless it is my error.  I will not refund the money on returns until I have the item back and it is proven to be resalable and it is back within the proper timeline.


Discontinued Items - Sometimes my suppliers discontinue their items. I will continue to sell these items until they are gone. At that time, they will no longer be available.


Lost Shipments - I am not responsible for items lost or damaged by any mail carriers.  I will do all I can to assist you in finding it, but can not be held liable for their errors.


Damaged or Incorrect Items - I will refund, exchange or give in house credit to customers who have received the incorrect item or items that are broken because of my error. I must be notified within 5 days of receipt of your item if there is a problem.


International Orders - I ship world wide. All International orders received will be subject to any fees, taxes or customs that your Country requires. These fees will be the customers responsibility and will be billed separately through e-mail.  Because of the chance of lost items, I will not write the product value as less than it is on the customs vouchers.  Please do not ask me to do this.


Spirited and Spelled Items - I do not give refunds on these items.  The work has already been performed and in most cases was done in a custom manner for the client.  I will however, re-buy some items at a lesser amount.  Each item will be decided on a case by case basis.


Re-Selling my Conjured and Spelled Items - Re-selling these items are allowed as long as you do not charge more than you paid for them.  I have added a spell to all of these items that release the spirit/entity or spell if you try to make a profit from my work.  This means that amount you spent specifically on the item, not including shipping.  If you charge 1 cent more than the original cost, the spell/conjure is broken permanently.


Fraudulent Activity - All of my companions and spelled items are spelled against fraudulent activity.  If you try to claim an item as yours, the spell and or conjuring will be undone.  I do not need to be aware of this for it to happen.  This includes claiming my items as your own, trying to make money on my work or any other possible form of fraudulent or dishonest act. This also includes using my write ups.  This can be for my psychic readings, spirit write ups or any other information that I put out into the world.  If you try to use my write up as your own, whether a companion of my conjuring is attached or not, a spell has been attached to bring the user 10 times the negative energy they are acting upon.  This is my work.  Give credit where it is due.    


Birthday Coupons/ Gift Certificates - I offer different coupons and gift certificates to my clients on their birthdays.  I have a special book that I keep all coupon and gift certificate numbers and information in.  I know when they have been used and who has them available.  If you forgot your gift number or even if you have one, please feel free to ask me.  I can let you know.  I also offer special gift certificates if I take longer than 3 weeks to get your order completed.  If it takes me over 3 weeks, you will receive a 5% coupon.  If it takes me over 4 weeks, you will receive a 10% coupon.  If it takes over 5 weeks, you will receive a 15% coupon; and so on.  The time starts not when you pay, but when you get me all of the information I need for your reading.  I cannot be held accountable to do your reading in a quick fashion if I do not have all of the information.  COUPONS AND GIFT CERTIFICATES CANNOT BE USED ON SALE ITEMS, THE MAGICKAL MYRIAD AUCTION, AND THE COMPANION’S CHOICE ADOPTION.


Shipping Prices - These change regularly with the USPS prices.  I mail all items to the US as Priority Mail.  Canada and International Shipping is all done as first class. I try to keep the prices as low as I can.


Payment -  Payment is due upon receipt of invoice or directly from my website.  I rarely offer payment plans.  If I do, the plan is as follows and usually only offered for Special Events.